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Back in 2017 Hillary Bliss, Director of CRM & Marketing Analytics at National Vision, presented a session, “Case study: 5 Ways an SAP Hybris Commerce and SAP Hybris Marketing Implementation Improved Customer Service at National Vision,” at SAPinsider’s Customer Engagement & Commerce conference. Here, SAPinsider catches up with Bliss to take a look back at lessons learned, and current benefits, of the implementation.

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